Action Figures at Go Figure

Q: I've decided to place something on back order, but I've noticed that this same item's price has risen. What gives? A: If you decide to place something on back order, you are always locked into the price quoted at the time of your order.

Q: What are you shipping rates?
A: The following applies to US customers only:
$1-$24.99 = $7.50
$25-$49.99 = $8.50
$50-$74.99 = $10
$75-$99.99 = $15
$100-$199.99 = $17.50
$200-$299.99 = $20
$300-$399.99 = $30
$400-$499.99 = $40
$500-$599.99 = $50
$600-$699.99 = $60
$700-$799.99 = $70
$800-$899.99 = $80
$900-$999.99 = $90
$1000 and beyond = $100

Q: Is your web site and payment process secure?
A: Yes. This can be verified by the "https" url at the top of your "Checkout" page. The "s" at the end of the "http" states that this page is SSL secure (Secure Socket Layer).

Q: I'm a customer outside of the US. How are overseas shipping costs calculated?
A: Actual shipping costs are charged after the order has shipped. These charges are based upon weight and distance. Also, all non-USA orders will incur a $4 handling fee. This is for the extra time required to prepare your parcel, such as customs forms, parcel labeling, etc.

Q: How can I pay via PayPal?
A: We are pleased to say that our secure buy site is fully integrated with PayPal. Simply choose your items, and you have the option to pay via PayPal when checking out.

Q: I've just done a search for an item and nothing comes up. What's happened?
A: Since our site is updated daily, constant republishing sometimes affects the search capability. Your searched item may also be currently sold out.

Q: Once my order is placed, how long before I receive it?
A: If all items ordered are in stock, orders are normally processed the following business day, and shipped via UPS (2-5 business days). This applies to US orders only. Overseas customers can expect their orders in approximately 1-2 weeks.

Q: If the items I ordered are not in stock, how long before they are available again?
A: Most back ordered items are usually available again within a 2-4 week period.

Q: If my back ordered items are not available in 2-4 weeks, will they continue to be on back order?
A: Yes. Unless we are otherwise notified, back ordered items will remain on back order indefinitely.

Q: How can I check on the status of my order?
A: You may call, fax or email us at . Please include your corresponding order number from your order's receipt. E-mail usually receives the quickest response.

Q: What is your return policy?
A: All items come with a 30 day satisfaction guarantee. Simply call, fax or e-mail for an RMA number, and let us know that you are returning your order for either a refund or an exchange. Refunds and exchanges within a 30 day period are gladly accepted, minus shipping and handling charges. Return shipping charges are non-refundable. If opened, all items must be returned with their original packaging. There will be a 20% restocking fee for returned items. For example, if you order an item, and once received you just don't like it for aesthetic reasons, you may return it, but the restocking fee shall apply. Please note that we are not the manufacturer. We are a distrbutor. Therefore, we are not responsible for manufacturer's defects. If you believe your item to be defective, please contact the manufacturer.

Q: I'm looking for an item that is not listed on your site. Do you take special requests?
A: Yes, we do. Since we have access to more than is listed on our site, we can usually find most requested items. Simply call, fax or e-mail your request.

Q: Do you share any of my information with anyone?
A: Absolutely not! Our customer's information is never shared with anyone. Occasionally, we may ask satisfied customers for testimonials.

Q: Are you guys a shop?
A: No, we are not a shop.